If there are ANY problems or questions, please let us know. We strive to refer customers and clients to local resellers when possible, based off postal zip code. Ask your Veterinarian or favorite store for OUR PRODUCT, if they don't have it - or won't get it for you: CALL US! We can see IF we have a reseller in your area, and let you know WHO. You can give VALLEY VET a call, or contact us directly. Tell your favorite reseller, cataloger, supplier, or pharmacy to get our product(s) in stock FOR YOU, your family & friends! Let them know we don't have a minimum order requirement, but better pricing by the case.
Resellers are usually set up to deal with far more customer traffic a whole lot cheaper and more efficiently than we can. But not all will ship... or support rural areas. Most of our resellers have been with us for 5, 10, 15, some nearly 30 years! They have been faithful resellers, so we strive to support them, not compete with them.
- To Find a Reseller Near You, Please Call Us
- M-F, 10am to 6pm, Eastern Time, at 1-865-384-8556
- or toll free 800-628-0997
- or send us an email at: FindReseller@VetSupplements.com
HOW CAN I ORDER THESE PRODUCTS:
Our products, especially our animal products, are usually sold through professionals – doctors, pharmacies, and resellers with quality health products (rather than direct).
We are here to help you get answers for optimizing the use of our products; to make sure our products are likely to help you solve the problem you have, or reduce the concern... then figuring out where you can get them. If you do not already have a reseller in your area to get our product from, there are initially a few choices:
ASK YOUR local Healthcare Professional, Veterinarian, or favorite Animal Supply Store FOR OUR PRODUCT… don’t settle for something else, because while there are a few that are ‘close’ they are NOT THE SAME, and NONE ARE BETTER!
Yes, there are some cheaper; however, keep in mind the doctors developed our product with a FLEXIBLE DOSING; to help supply the basic building blocks (preventive), to ensuring the necessary nutrients are there (maintenance level dosing), to help with support and therapy for moderate issues… to an active treatment level dose, that while somewhat general, is variable based on key factors specific to the individual body (age, weight, severity, location, other medication or treatment, goals, and ability to consistently follow through).
➤ “One size fits all” only works with sweats, NOT Nutrition!
➤ IF your doctor, pharmacy, or local private sector store won’t or can’t help you get our product, LET US KNOW.
We’ll help you find a solution.
THINGS WE DO NOT DO:
➤ We do NOT sell through big box stores like: Wal-Mart, GNC, CVS, Walgreen’s, the Vitamin Shoppe, Vitamin World, PetSmart, Sams, Costco, BJ's, or those type of ‘big box’ retailers. In general, their supplement shelves are filled with products containing ‘carbonates’ or ‘oxides,’ glucosamine HCl, herbal remedies without restrictions or warnings, and other ‘quick fix’ alternatives. THEY ARE NOT NUTRITIONISTS, and really don’t have a person trained about NUTRITION, bioavailability, efficacy, or how it ACTUALLY FUNCTIONS WITHIN A BODY... actually in charge of what is on their shelves. It's profit over function for most brick & mortar stores. Therefore, we (MD’s Choice) don’t actively solicit them, or attempt to sell to them. They are ‘pull’ sellers, merely making those products on their shelves rock bottom cheap or backed by multiple millions in advertising pushing available impulsive sales. The actual functionality doesn't matter past ‘they won't quickly harm you,’ and some other company is pushing customers TO THEIR STORE to find the product. It's money over function. Profit, and turns on the shelf, over actual bioavailability and function. It's ‘smoke & mirrors’ and the illusion of function over proof and guarantees.
➤ We do not pay celebrities for endorsements! Frankly, unless that celebrity is USING THEIR OWN MONEY to purchase and use that product... can they really be trusted? Would they really use that product if they weren't being paid to talk about it? 99.999% would NOT! So, BE AWARE the motivation and money flow! PAID ENDORSEMENTS, in our opinion, should be an ETHICS VIOLATION! And, absolutely an INTEGRITY issue.
➤ We do not spend piles of money on national advertising, or bloated salaries; Because of those things, despite cost increases and inflation, AND because we've been able to control our company spending - no more print advertising, no more trade shows, no more distribution companies with their proverbial fingers in the pie, we have been able to maintain our product quality, quantity, and price.
Some resellers might try to suggest some OTHER PRODUCT (usually something they already have and need to turn over, has some manufacturer ‘spiff’ (points, prizes, trips, or cash for those that sell the highest quantity in a given period of time). Even though that product isn’t ‘the best’ they push it for no other reason than they ARE PROFITING, or — if it's been there for awhile — they can’t just return it and don’t want to throw it away, and have to at least get their money back.
If you aren’t 100% sure that it is ‘as good’ (or actually better) than our product(s)… then why bother? Seriously, if you can't find our product locally, or available on line, then GIVE US A CALL or SEND AN EMAIL with your zip code before you spend money on a lesser product hoping it will somehow be 'close to' as good as ours, or can work in the right way.
Some resellers may suggest you call us directly to get answers to questions on use, dose, or directions, and that is perfectly fine: we try to answer most common questions here (or one of our websites), and usually have someone available between 10am and 6pm EST, Monday through Friday, to help answer more specific questions. 865-384-8556 or 800-628-0997 (if you don't have free long distance).
NOTE: most any business that has a current business license and/or reseller number, CAN GET OUR PRODUCT FOR YOU.
They just need to contact us… we can get them established as a reseller in just a few minutes in most cases. There are no minimum order requirements, but rewards are available for case lots and larger orders. We do require proof they are a reseller, which they can quickly provide via cell phone, email, or fax.
CALL US ~ again, there is someone usually available by phone 10am to 6pm M-F eastern time, excluding holidays; leave a message if you don’t reach someone, and we’ll return your call. Let us know your number, zip code, the product, and what you need.
MESSAGE US — click through Contact Us if you prefer email.
Check ValleyVet.com, one of our on-line resellers for more than twenty-five years. They are also set up to process end-user reorders automatically, faster and easier than we can.
Search eBay, as some resellers list our products there on occasion, but make sure it's an MD's Choice product before you order there.
We know our resellers service and deal with 1000+ people for every 1 that actually contacts us.
In order to maintain healthy working relationships, we try to make our products available through informed Professionals and Industry leaders; and not to compete with them.
Our specialty is focusing on formulation, nutritional science, education of those interested, and supporting our resellers. This allows us to focus on maintaining the best products in their class, for competing prices, while helping answer questions about dosing, or how our product(s) actually work, and solving problems.
GIVE US A CALL or SEND AN EMAIL… we are here to help whenever possible.
➤ Some other medications and doctor recommendations may also impact the initial starting dose. (Generally either lessen it, or require space between taking certain drugs with certain nutritional supplements).
➤ Unless a Healthcare Professional gives you specific dosing, PLEASE CHECK OUT OUR DOSING PAGE.
If you still have any questions: CALL US! We’re talking PURE NUTRITION, not drugs… not pain killers or masking agents, therefore our products are not instant!
- actual experience, real science, knowledge about nutrition, common sense, and reality at the core of our unique formulas… WHICH is why
- we have a ‘Results Based Guarantee’ that has existed for more than 30 years that isn’t limited to 30-days or just one bottle, which has been IN WRITING, and a promise from our company to clients, and resellers, for over 30 years!
- MD’s Choice products are PURE NUTRITION… working the right way, safe, effective, and healthy way. Using forms (of nutrients) the body can readily use, and is already looking for, and needs. These products are not a ‘quick fix’ in most cases, but generally require 4 to 24 weeks to notice significant differences; but over 90% of the users of our product physically notice a positive difference (and/or see it in the other body(s) they are using the product on) within 4 to 8 weeks).
- It’s our job to help make sure our products are likely to help… and to assist in figuring out the best starting dose and rational expectations. The more information we have, the better we can help you accomplish your goals. After all, we have a RESULTS BASED GUARANTEE on our key products, so your success and happiness is vital to us.
- IF you still have questions, feel free to contact us: send us a message or give us a call M-F 10am to 6pm E S T (7am to 3pm Pacific Time.)
Ordering Info, Returns
Payment Methods
All major credit cards (Visa, MasterCard, American Express, Discover), C.O.D. (may require credit card deposit and COD charge), government and institutional purchase orders, money orders, certified checks, personal checks, bank checks, and wire transfers. Personal checks, money orders, and bank checks may be held for up to 3 weeks until cleared. For wire transfer, C.O.D., or purchase order, contact sales department at 1-800-628-0997.
Order Processing
Orders processed upon receipt. In-stock items ship before 3 p.m. same business day. New customers ship to credit card statement address until positive order history.
Shipping
Special rate: $9.75 for UPS Ground to lower 48 U.S. states, regardless of weight or cost. Free shipping for orders over $1,000. Sales tax automatically charged for deliveries to Tennessee addresses. Additional handling/insurance fees for orders outside USA. Not responsible for carrier delays. VATS, Tariffs, and Customs fees are the responsibility of the buyer.
Returns
All sales final on special orders. 30 days to contact for dissatisfaction (exceptions for Results Based Guarantee products). Returns pre-authorized only; must ship back within 10 business days with RMA #. Responsible for all return shipping costs; no COD accepted. Subject to 10% restocking fee + shipping both directions (except Results Based Guarantee). Products must be in original packaging. Contact 1-800-628-0997 for RMA (issued by phone, not email).
Results Based Guarantee Product Returns
For joint supplements, if no difference after 3 bottles at recommended dosage, call for case-by-case refund approval up to 3 bottles.
Cancellations
Contact customer service (9am–5pm EST) for a confirmation cancellation number. Email/voice mail insufficient. Refused shipped packages subject to 15% restocking fee and nonrefundable shipping charges.
Discounts
If you are an end-user with a VA ID, Policemen, Firemen, 4H, FFA, you can CALL IN YOUR ORDER to get discounts (politicians are charged more - smile, that's a joke). 865-384-8556 is the direct line; you CAN TEXT to that number — include YOUR NAME and the best time to return your call (and the time zone).